Listed below are a few reviews I have received over time. Not all reviews are listed, but all can be found on my Google My Business page under Willies Heating and Cooling Madison Wisconsin 53711 near me.
I will be honest I do not ask for the reviews as much as I should.
An issue I have with reviews, is that anyone is allowed to give a business a review good or bad but there is no way that Google is willing to decipher if given reviews are from actual paying customers, persons complaining just because you are not their regular service provider and you are in their neighbor hood. Negative review can have a really bad impact on a business and most negative reviews are meant to hurt the business public standing. I have had over time about 4 very bad reviews from customers that I was providing service work through one of these really low budget home warranty companies and was unable to provide the correct information to Google to have the fraudulent reviews removed but Google will not accept written evidence in your favor. I was actually told by the Google staff that it's good to have some low score reviews! Maybe but not if the reviews are fraudulent.
I do receive dozens and I mean dozens of spam and marketing emails from companies all over the world telling me for a fee they can counter negative reviews but posting numerous positive reviews to offset the algorithms so my business can be found through Google. I do not think this should be allowed and I report every email I get to Google showing what Google allows to happen in thier review platform. Needless to say most are Google employees with side business of "repairing Negative reviews".
So in whole I really do appreciate my paying customers that speak out publicly on my behalf and trust in me to be a good service provider
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3 months ago
I like Willy and his work so much I went back to good reviews to ensure I gave five stars! Was surprised I forgot to mention how quality his work was, professional his expertise was, and how personable his character was. Willy’s a good guy, …More
Response from the owner 4 years ago
Hey thank you
2 years ago
Willy is definitely in the wrong business, he should be a professor teaching other HVAC repair servicemen. I'm glad to have Willy installing a new furnace and teaching me everything that is wrong with a Wisconsin home. You are the best in your field of work, Mr.Willy. Thank you. …More
Response from the owner 2 years ago
Thank you very much for your support.
2 years ago
Willie (Gold Star HVACR owner) is a very knowledgeable HVAC professional. Our furnace stopped working and Willie was able to fix it same day and give us amazing information about how to increase the performance of our HVAC system. We will be using him for all future service calls. …More
Response from the owner 2 years ago
Hi Alex thank you you for sharing your experience with Me. I'm glad we were able to work together.
2 years ago
My experience with Gold Star so far has featured individualized service tailored to my needs and the specific characteristics of my house. Gold Star assumes a whole-house approach and is not narrowly focused on selling particular products …More
Response from the owner 2 years ago
Thank you Kent so very much.
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2 years ago
Gold Star came to inspect a furnace and air conditioner on a condo I was purchasing. Will use him again for any future repairs or if I need new equipment. …More
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Response from the owner 2 years ago
Thank you Mike for sharing you experience with me. See you soon
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2 years ago
Really appreciate my heat working on a COLD day. Very impressed with the quick response to my call of freezing distress, and the great job. Happy to be warm again. Thank you!
Response from the owner 2 years ago
Thank you so much Simone for taking the time to post your review, I appreciate this very much.
2 years ago
Response from the owner 2 years ago
Thank you Amanda! let me know when you are ready for those gutters also.
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2 years ago
Willie was excellent ! I would highly recommend him to anyone needing HVACR service! He is extremely knowledgeable and friendly; he walked me through what he saw and explained what the situation was and why it mattered. He ended up needing …More
Response from the owner 2 years ago
Aaron you are amazing, thank you
2 years ago
Our heater and AC are in tight, attic quarters in an old building; other services in-town refused to even visit, but Willie stopped over and solved my leak in less than an hour... thanks! …More
Response from the owner 2 years ago
Thank you for sharing you experience Victor. Anytime
Local Guide·179 reviews·45 photos
2 years ago
This guy tells it like it is! If there's a problem, he'll diagnose it. If there's an easy solution, he'll tell you. If not, he'll figure something out. If it's fixable, he'll fix it correctly, the first time, for a reasonable price. Highly recommended! …More
Response from the owner 2 years ago
Thank you Dirk so much for taking the time to leave a honest review. I appreciate your time and though
3 years ago
Response from the owner 3 years ago
Thank you for your review! If you need anything else, give us a call.
3 years ago
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Response from the owner 2 years ago
Thank you Cindy
3 years ago
I enjoyed working with Willie and would recommend him to anyone looking for an HVAC specialist. …More
Response from the owner 2 years ago
Always here for you. Congratulations to the new mom and dad!
Local Guide·24 reviews·1,252 photos
3 years ago
Willie is the real deal! I had a complicated thermostat issue that needed to be fixed. Really impressed with his professionalism, quality of work and persistence. Thanks a lot, Willie! …More
Response from the owner 2 years ago
Dave, Thank you so much for taking the time to leave a review about your experience with me.
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3 years ago
Response from the owner 2 years ago
Thank you so much Denny
Local Guide·16 reviews·2 photos
3 years ago
This is really knowledgeable and professional company. I was doing mini splits throughout the house and was lucky to pick this company. Will be having them for my next projects. …More
Response from the owner 2 years ago
Thank you so much Petr
3 years ago
Willie installed a whole home humidifier for us and was kind enough to point out some issues with our newly installed HVACR system from a bug company in town that didn’t have much attention to detail to help us save on some costs. Willie is …More
Response from the owner 2 years ago
Thank you Jack. Always here
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3 years ago
Response from the owner 2 years ago
Thank you so much Mikias
Local Guide·99 reviews·121 photos
3 years ago
Response from the owner 2 years ago
Thank you Kyle for leaving a review. I really appreciate it
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3 years ago
Our home warranty sent Willie out on Christmas Day to fix our furnace. He was prompt, professional, fixed not only the issue but had suggestions to make the system more efficient (which did, it runs less often now and heats better).
Response from the owner 2 years ago
thank you so much Susan for leaving your review, helps me out a lot
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3 years ago
Very happy with the service and support that Gold Star was able to provide. Local owner and operator, professional level of service.
Response from the owner 2 years ago
Thank you Gabe
3 years ago
Response from the owner 2 years ago
thank you Thomas, hope the duct sealing also helped
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3 years ago
Excellent service, tech went above and beyond to fix our 90 year old boiler. Very knowledgeable and resourceful, he found the needed part that was in West Virginia and got it here fast knowing our house was getting colder by the hour.
Response from the owner 3 years ago
Thank you for the kind words Eric
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3 years ago
Gold Star Willy Mallard was very prompt with his work response. He worked very efficiently and thoroughly, and explained what he was replacing before doing so. He cleaned up the work area, leaving the space as he found it. I highly recommend him. …More
1Response from the owner 3 years ago
James thank you very much
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4 years ago
Willie (Gold Star HVACR owner) is a very knowledgeable HVAC professional. We had a central AC installed in the early summer that didn’t work to full capacity and we asked a lot of other HVAC professionals about potential options to fix …Response from the owner4 years ago
Thank you Zak for allowing Gold Star Hvacr to service your equipment. I am happy that you are happy. I am here for you, feel free to contact me with any questions regarding your equipment anytime.
4 years ago
Willie did a phenomenal job! He was very professional, timely, and provided a quality service. Willie was also friendly and spent the time to explain his craft. I will definitely use his services again. Top notch! …More
Response from the owner 4 years ago
Wow Thank you for the very kind words. anytime you need help just let me know.
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4 years ago
Willie was awesome! Super knowledgeable and worked quickly. I found him on Nextdoor. He responded very quickly and was able to do my job within a very timely manner. I cannot speak highly enough of Willie and Gold Star HVACR …More
Response from the owner4 years ago
Thank you so much for your support. If any other service is needed please don't hesitate to call. Thank you!
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4 years ago
The problem was explained to me in terms I could understand. I was given two options for a fix, short term and long term. They cleaned up after themselves.
Response from the owner 4 years ago
Thank you for taking the time to share your experience. I really appreciate your help
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4 years ago
Willie went above and beyond what some other businesses would do. He didn't just install a new AC unit; he made little fixes along the way that would improve the efficiency of my whole system. It's that type of attention to detail that …More
Response from the owner4 years ago
Thank you so much
4 years ago
Willie is very knowledgeable and willing to share it including tips to keep things working better longer. He was able to make me feel assured that my problems would be addressed quickly and his communication was excellent.. He even checked
Response from the owner 4 years ago
Thank you Silas I'm here for any other help that's needed
4 years ago
Willie, the owner, is amazing. He is extrememly detail oriented and takes pride in his work. He went above and beyond in our situation to make sure the job got done right. He is an excellent communicator. We had an issue with our heater and he was at our house within 2 hours to fix it.
Response from the owner 4 years ago
Thank you so much Jason and Amy for your kind words. As always I'm here to help
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Local Guide·32 reviews·22 photos
4 years ago
Willy made a emergency house call with a remarkable response time of minutes. I explained the problems in the bathroom. He talked through what the problem actually was and offered a solution. Very professional to say the least. Long story
Response from the owner 4 years ago
Thank you so much for the kind words I am glad I was able to help, and as always I'm Here when you need it. Thank you
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4 years ago
I learned more about home heating in a short conversation with Willie than I've absorbed over more than four decades as a homeowner. He did an incredibly thorough cleaning/tuneup of my Carrier furnace. (I have never had a furnace tech come
Response from the owner 4 years ago
Thank you so much for the kind words. I am glad I could help.
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4 years ago
very thorough, punctual, detail oriented, went above and beyond the usual and customary service. we would call them again for any service they provide.
Response from the owner 4 years ago
Thank you for the kind words!
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4 years ago
Willy arrived on time. Showed him my furnace and he went right to work. He cleaned the intakes and adjusted the flow of gas. My WeatherMaker 8000 is working more efficiently.
Response from the owner 4 years ago
Thank you very much Tim, glad I could help!
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3 years ago
The fastest and friendliest service I’ve had that I can remember! After being recommended by my mom, I’m glad I made this call!
Response from the owner 3 years ago
thank you for the kind words feel free to call anytime
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1 years ago
Thank you for the great work! I would highly recommend you to anyone looking for heating and air services
Thank you so much Andrea
3 years ago
Thank you so much for working on my unit. What a difference you made . Your prompt response was a bonus. Fast diagnosis and repair. Great job
4 years ago
Our experience for the last 3 times has been excellent- the quick response, thorough cleaning, repaired the furnace and created a tighter seal to increase efficiency. We even found extra silver duct tape so we ours use it when we replaced the air filter the next time. He shared how to wrap the duct work and provided low cost options. Very impressive and always super friendly . We highly recommend using this company!
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Local Guide·40 reviews·8 photos
2 years ago
Willie knows his way around all components of a furnace and does a through job. He goes above and beyond by fixing things that are outside the scope of what he was contracted for like caulking leaky ducts. He has helped me out on a number of occasions.
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2 years ago
Very reliable and he knows his stuff .ac has never worked better. The duct cleaning and sealing will make all the difference as well
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2 years ago
Thank you thank you thank you Ellen
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